SECURITY Users for whom Datto RMM Integration is activated
BEFORE YOU BEGIN Before you can link your Autotask and RMM user profiles, single sign-on must be enabled on the Autotask Integration page in RMM. Refer to this topic in the RMM Online Help: Configure single sign-on.
If the profile and user account are not linked:
- Navigate to Left Navigation Menu > Datto RMM or click any Datto RMM sub-menu.
The Datto RMM login page will open.
- Enter your login credentials.
Once you have logged in successfully, you will see the following prompt: "Do you wish to link your Autotask username to this Datto RMM username? If you do, you will no longer be required to enter your credentials when linking between Autotask and Datto RMM."
- Click Yes to create the linkage that will enable single sign-on between Autotask and Datto RMM. Click No to proceed without permanent linkage.
IMPORTANT When establishing the SSO link, make sure that you link your Autotask instance to the correct RMM account; that is, ensure that the RMM login credentials you enter belong to the RMM account integrated with your Autotask instance.
NOTE If you have not yet linked valid RMM credentials to your Autotask user profile and an RMM session is already open in this browser, you will be directed to the desired RMM page, but no linkage will be created between the Autotask user profile and the RMM user account.