What URL do I use to connect to the Autotask API?

Question

What URL do I use to connect to the Autotask API?

Answer

The URL customers use to connect to the Autotask API is called a WSDL. When accessing the WSDL file, you must use the URL based on the correct server zone.

Autotask has multiple zones where Autotask instances reside. We release new updates in a few zones at a time. The zone number appears in the customer's Autotask URL.

To determine the proper zone (and the accompanying URL) to use for all API interactions, set up your application so that getZoneInfo() is the first call made.

• If you are using the SOAP API, direct the getZoneInfo call to https://webservices.autotask.net/atservices/1.6/atws.asmx.
• If you are using the REST API, direct the getZoneInfo call to https://webservices.autotask.net/atservicesrest.

Additional Resources

The following table in the Developer Help lists the zone-specific URLs:

• Autotask API zones and WSDL versions